1. Bookings

• The registered guest must be over 18 years of age. Photo identification and a valid credit card will be required when the key is collected.

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2. Alterations and cancellations

• Written or email notice of alterations and cancellations must be provided for all bookings.

• Any change/cancellation to a booking less than 72 hours prior to arrival (2pm check in) will result in full payment being retained.

• No-shows will result in full payment being retained.

• If bookings are changed/cancelled less than 30 days prior to arrival, a 20% cancellation fee will be charged.

• Where the booking dates are cancelled in part or full, the following fees will apply dependant on notice provided;

•  Less than 72 hours prior to 2pm check-in time: Full payment retained.

• All weekend and busy period cancellations incur 20% cancellation fee regardless of time before arrival.

• Bookings cancelled mid-way during the stay will not receive a refund

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3. Special Circumstances

If government restrictions do not allow for a guest to physically travel to the hotel, applicable bookings may be transferred to an alternative date (subject to availability) without the application of transfer or cancellation fees.

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4. Credit card Surety

• It is a condition of tenancy that the occupant provides a valid credit card and agrees to any cost for which they are liable under the tenancy to be levied again the credit card. 

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5. Room conditions

• If the room is left in a state that requires extra cleaning, the nominated card will be charged a $100 cleaning fee.

• A $50 pet fee is applicable to all bookings requiring dog friendly accommodation and any extra cleaning that may be required will be levied against the credit card supplied at the time of booking. Dogs are not allowed on furniture and their own bedding must be used. Please keep your dog on a leash when it is not in the room due to other pets and the restaurant near-by. If your dog barks excessively or causes disruptions, we do have the right to ask you to leave.

• Smoking in the rooms will incur a $200 cleaning fee.

• Lost or stolen keys will result in a $40 fee.

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6. Manor House Bookings

• A non-refundable 30% deposit must be paid when the booking is made to confirm the booking.

• Full payment of the Manor House 4 must be made 28 days before arrival

• Cancellation can be made up to 28 days before arrival; the 30% deposit will be retained.

• Once full payment is made on the house, the entire booking is non-refundable.

• Check in time is strictly 2pm and check out is 10 am on the morning of departure.

• Noise restrictions come in place after 12pm, music must be turned off

• No smoking allowed in the Manor House, smoking is allowed on the balcony only. A cleaning fee of $200 per room will be charged if smoking occurs inside.

• No food or drink is to be consumed on beds or lounge furniture, cleaning fees apply.